Cancellations

AT UVERLY, WE STRIVE TO PROVIDE OUR CUSTOMERS WITH EXCEPTIONAL SERVICE AND HIGH-QUALITY PRODUCTS. HOWEVER, WE UNDERSTAND THAT SOMETIMES CIRCUMSTANCES CHANGE, AND YOU MAY NEED TO CANCEL YOUR ORDER. BELOW ARE OUR POLICIES REGARDING CANCELLATIONS:

TIME WINDOW: WE PROCESS ORDERS PROMPTLY TO ENSURE TIMELY DELIVERY OF YOUR DESIRED ITEMS. DUE TO THE NATURE OF OUR PRODUCTION AND FULFILLMENT PROCESS, CANCELLATIONS ARE ONLY ACCEPTED WITHIN 12 HOURS FROM THE TIME AN ORDER HAS BEEN PLACED UNLESS IT HAS BEEN ALREADY SHIPPED AND TRACKING NUMBER WAS PROVIDED. THIS TIMEFRAME ALLOWS US TO MANAGE OUR PRODUCTION SCHEDULES EFFICIENTLY.

FEES: IT'S IMPORTANT TO UNDERSTAND THAT EACH TIME AN ORDER IS PLACED ON OUR WEBSITE, WE INCUR FEES FROM OUR PAYMENT PROVIDERS. THESE FEES ARE NON-REFUNDABLE FOR US, EVEN IF WE ISSUE A FULL REFUND TO OUR CUSTOMERS. THEREFORE ALL CANCELLATIONS WILL INCUR A 5% DEDUCTION FROM THE TOTAL ORDER AMOUNT. THIS DEDUCTION COVERS ADMINISTRATIVE COSTS AND PROCESSING FEES ASSOCIATED WITH CANCELLATIONS.

PROCESS: IF YOU NEED TO CANCEL AN ORDER WITHIN THE SPECIFIED TIMEFRAME AND YOUR ORDER HASN'T BEEN SHIPPED YET, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM BY EMAIL AT INFO@UVERLY.COM. WE'LL DO OUR BEST TO ASSIST YOU WITH YOUR REQUEST AND PROVIDE FURTHER GUIDANCE ON THE CANCELLATION PROCESS.