Cancellations

AT UVERLY, WE STRIVE TO PROVIDE OUR CUSTOMERS WITH EXCEPTIONAL SERVICE AND HIGH-QUALITY PRODUCTS. HOWEVER, WE UNDERSTAND THAT SOMETIMES CIRCUMSTANCES CHANGE, AND YOU MAY NEED TO CANCEL YOUR ORDER. BELOW ARE OUR POLICIES REGARDING CANCELLATIONS:

FEES: IT'S IMPORTANT TO UNDERSTAND THAT EACH TIME AN ORDER IS PLACED ON OUR WEBSITE, WE INCUR FEES FROM OUR PAYMENT PROVIDERS. THESE FEES ARE NON-REFUNDABLE FOR US, EVEN IF WE ISSUE A FULL REFUND TO OUR CUSTOMERS. THEREFORE ALL CANCELLATIONS WILL INCUR A 5% DEDUCTION FROM THE TOTAL ORDER AMOUNT. THIS DEDUCTION COVERS ADMINISTRATIVE COSTS AND PROCESSING FEES ASSOCIATED WITH CANCELLATIONS.

PROCESS: IF YOU NEED TO CANCEL AN ORDER WITHIN THE SPECIFIED TIMEFRAME AND YOUR ORDER HASN'T BEEN SHIPPED YET, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM BY EMAIL AT INFO@UVERLY.COM. WE'LL DO OUR BEST TO ASSIST YOU WITH YOUR REQUEST AND PROVIDE FURTHER GUIDANCE ON THE CANCELLATION PROCESS.